Shipping & Warranty

Ordering a Pawthorne™ Dog Ramp is simple and hassle-free, as UK orders include FREE Shipping, with delivery typically arriving within 3–5 Working Days. We make sure that once your order is dispatched, you’ll receive tracking details so you know exactly when to expect it.

Returns & 90-Day Money-Back Guarantee

We want you and your pet to feel completely confident using Pawthorne™ in your home which is why every order is protected by a 90-Day Money-Back Guarantee, if for any reason it’s not the right fit, simply contact us within the allocated timeframe and we’ll guide you through a straightforward return.

1-Year Warranty

Every Pawthorne™ Dog Ramp comes with a 1-Year Warranty, covering faults related to how the ramp was made or delivered.

This Warranty Covers:

  • Manufacturing Defects.

  • Structural Faults Under Normal Indoor Use.

  • Damage Identified On Arrival Or During Initial Use.

  • Hardware Or Joint Failures Not Caused By Misuse.

We’ll repair the ramp if an issue occurs, replace the affected part, or provide a full replacement, depending on the situation. We have a simple mission that if something isn’t right, we’ll make it right.

What’s Not Covered

We believe in keeping things fair and transparent, therefore we want to also tell you what the 1-Year Warranty does not cover:

This Warranty Does NOT Cover:

  • Outdoor Use Or Exposure To Weather.

  • Damage Caused By Misuse, Modification, Or Exceeding The Weight Limit.

  • Normal Cosmetic Wear Over Time (Minor Scuffs To The Surface Carpet).

  • Accidental Damage Not Related To Manufacturing Faults.

Please, if you’re ever unsure whether an issue is covered, just contact us as we’re always happy to advise.

Optional Lifetime Warranty

We always think about your long-term peace of mind, so we've added an upgrade to our Lifetime Warranty whilst you're checking out.

This extends coverage beyond the standard 1-Year Warranty period and protects against faults or breakage over the lifetime of the ramp under normal household use. This is designed for owners who want ongoing reassurance as their dog’s needs change over time.

Experiencing An Issue?

Please, if your ramp arrives damaged or develops a fault follow these steps.

  1. Contact Our Support Team Directly.

  2. Share A Brief Description (And Photos If Possible).

  3. We’ll Handle The Rest Quickly And Personally.

Need Help?

Please, if you ever have a question about shipping, returns, or warranty coverage, our team is here to help. You can simply contact us directly and we’ll handle everything for you, Monday-Friday 9AM-5PM.